Problems with Custom TradingView Signals (receiving TradingView alerts)
Update - We are continuing to monitor for any further issues.
May 05, 2025 - 12:50 UTC
Update - Dear Traders,

The team has applied several fixes that helped to resolve most of the signal reception issues, and we will continue to monitor the situation.

Meanwhile, the issue may be present for a small number of signals. If you have encountered it, please provide our Support Team with detailed information so we can properly investigate the cause.

Thank you for your patience.
Nov 26, 2024 - 11:23 UTC
Monitoring - Dear Traders,

A fix has been implemented and we are monitoring the situation closely.
Please contact our support team if you are still facing issues with Custom TradingView Signals.

Thank you for your patience.
Nov 14, 2024 - 10:04 UTC
Investigating - Dear Traders,

Some users reported issues where their DCA/Signal bot signals from Tradingview may not have been received by 3Commas, as a precaution, our team has applied an update to mitigate any potential issues while the matter is being investigated further.

Thank you for your patience.
Nov 13, 2024 - 11:19 UTC
Uptime over the past 90 days. View historical uptime.
3Commas Systems Status Operational
90 days ago
99.89 % uptime
Today
3Commas Web User Interface Status ? Operational
90 days ago
99.8 % uptime
Today
Mobile App status ? Operational
90 days ago
99.8 % uptime
Today
Processing ? Operational
90 days ago
99.9 % uptime
Today
Payment Processing Gateways Operational
90 days ago
100.0 % uptime
Today
J2TX KYC Gateway ? Operational
90 days ago
100.0 % uptime
Today
Exchanges API Operational
90 days ago
99.99 % uptime
Today
Binance.com API Operational
90 days ago
100.0 % uptime
Today
Binance Futures API Operational
90 days ago
100.0 % uptime
Today
Binance Futures EEA API ? Operational
90 days ago
100.0 % uptime
Today
Binance.US API Operational
90 days ago
100.0 % uptime
Today
Bitfinex API Operational
90 days ago
100.0 % uptime
Today
Bitget API Operational
90 days ago
100.0 % uptime
Today
Bitstamp API Operational
90 days ago
100.0 % uptime
Today
Bybit API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced API Operational
90 days ago
99.9 % uptime
Today
Gate.io API Operational
90 days ago
100.0 % uptime
Today
Gemini API Operational
90 days ago
100.0 % uptime
Today
HTX API Operational
90 days ago
100.0 % uptime
Today
Kraken API Operational
90 days ago
100.0 % uptime
Today
KuCoin API Operational
90 days ago
100.0 % uptime
Today
OKX API Operational
90 days ago
100.0 % uptime
Today
Coinbase Advanced Perpetual Futures Operational
90 days ago
100.0 % uptime
Today
3Commas Tools Operational
90 days ago
99.98 % uptime
Today
Signal Bot (Beta) Operational
90 days ago
100.0 % uptime
Today
DCA bot deals ? Operational
90 days ago
100.0 % uptime
Today
SmartTrade deals ? Operational
90 days ago
100.0 % uptime
Today
GRID bot deals ? Operational
90 days ago
100.0 % uptime
Today
Terminal deals ? Operational
90 days ago
100.0 % uptime
Today
Options bot deals ? Operational
90 days ago
100.0 % uptime
Today
Demo (Paper) Trading Operational
90 days ago
99.91 % uptime
Today
Signals Operational
90 days ago
99.97 % uptime
Today
Marketplace signals ? Operational
90 days ago
99.94 % uptime
Today
TradingView signals ? Operational
90 days ago
100.0 % uptime
Today
Technical analysis (RSI, ULT, BB, MFI, CCI) ? Operational
90 days ago
100.0 % uptime
Today
QFL ? Operational
90 days ago
100.0 % uptime
Today
Custom TradingView Webhook Signals ? Operational
90 days ago
99.94 % uptime
Today
Notifications Operational
90 days ago
99.71 % uptime
Today
Telegram Bot (Xcommas) ? Operational
90 days ago
100.0 % uptime
Today
Email Notifications ? Operational
90 days ago
98.87 % uptime
Today
Mobile apps Notifications ? Operational
90 days ago
100.0 % uptime
Today
Website Notifications ? Operational
90 days ago
100.0 % uptime
Today
3Commas Asset Manager Operational
90 days ago
99.93 % uptime
Today
Asset Manager Dashboard ? Operational
90 days ago
99.93 % uptime
Today
Client Portal ? Operational
90 days ago
99.93 % uptime
Today
API for developers ? Operational
90 days ago
99.83 % uptime
Today
3Commas Support and Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Support Web Messenger ? Operational
90 days ago
100.0 % uptime
Today
Support Mobile App Messenger ? Operational
90 days ago
100.0 % uptime
Today
Help Centre ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Kraken: Scheduled Website and API Maintenance - 08th May 0700-0715hrs UTC May 8, 2025 07:00-07:15 UTC

Dear Kraken traders,

Please be aware that Kraken have scheduled maintenance on their Spot exchange website and API connection to begin on 08th May between 07:00hrs to 07:15hrs UTC.

Please note that this is a rough estimate from Kraken, and the precise time when services return may change slightly. It is recommended not to place or cancel orders during this time.
Kraken advise to plan ahead accordingly and make necessary account adjustments prior to the start of the maintenance.
Following maintenance, markets will briefly enter cancel-only mode, and then post-only mode, before returning to full functionality.

More information may be found on the Kraken status page, here: https://status.kraken.com/incidents/8c6xklzwrzxj
Posted on May 06, 2025 - 08:53 UTC
May 7, 2025

No incidents reported today.

May 6, 2025
3Commas: Issues with loading 3Commas website mobile apps and API – 5th May 1028-1248hrs UTC
Resolved - This incident has been resolved.
May 6, 07:53 UTC
Update - We are continuing to monitor for any further issues.

If the website does not load, you may need to clear your browser cache.
May 5, 12:50 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 5, 12:50 UTC
Identified - The issue has been identified and a fix is being implemented.
May 5, 12:03 UTC
Update - Custom TradingView signals and Marketplace signals may also be unavailable.
May 5, 11:39 UTC
Update - We are continuing to investigate this issue.
May 5, 11:36 UTC
Update - API may also be unavailable. The team is working hard to resolve the issue.
May 5, 11:23 UTC
Investigating - Dear Traders,

We are aware that users may experience problems loading the 3Commas interface, and our team is actively investigating the issue.

Order processing is unaffected, however we are strongly recommend please trade with caution and verify your positions directly on your exchange until further notice.

We will update you with a resolution shortly, and you can monitor the current 3Commas status at: status.3commas.io
May 5, 10:46 UTC
Gemini: REST API Maintenance – 06th May 0300-0400hrs UTC
Completed - The scheduled maintenance has been completed.
May 6, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 03:00 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST API will undergo maintenance on May 06, from 03:00 to 04:00 UTC, lasting approximately 60 minutes. Customers may experience brief delays processing events during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/3m4qp3gyrf0m
May 5, 09:27 UTC
May 5, 2025

Unresolved incident: Problems with Custom TradingView Signals (receiving TradingView alerts).

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025
Gemini: Scheduled Maintenance – REST API – 01st May 2130-2300hrs UTC
Resolved - Dear Traders,

The Gemini exchange announced on May 01st, at 20:53 UTC, that scheduled maintenance of the REST, FIX, and Websockets API endpoints would be performed from 21:30 to 23:30 UTC. Customers may have experienced brief timeouts during that period when executing orders via the REST, FIX, and Websockets endpoints.

The maintenance has been performed by 23:00 UTC and is now complete.

Information can be found here: https://status.gemini.com/incidents/xbgyqw32tv2l
May 1, 17:30 UTC
Apr 30, 2025
Gemini: Degraded Performance – REST API Intermittent Errors – 30th April 1803–1853hrs UTC
Resolved - Dear Traders,

We were informed of technical issues with Gemini on 30 April between 18:03 and 18:53 UTC, during which customers could receive errors when requesting the REST API endpoint.
Currently, the incident has been resolved.

More information can be found here: https://status.gemini.com/incidents/721pxsbx42tf
Apr 30, 14:00 UTC
3Commas: DCA bot Copy bot option can be unavailable – 29th April 2305hrs UTC
Resolved - This incident has been resolved.
Apr 30, 13:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 30, 11:37 UTC
Investigating - Dear Traders,

It has come to our attention that yesterday at 23:05hrs UTC on April 29, some users experienced an issue with the Copy bot option not working correctly when copying DCA bots.
The team is currently investigating the issue. We will let you know as soon as the issue is resolved.

We apologise for the inconvenience during this time and thank you for your patience and understanding.
Apr 30, 06:49 UTC
Apr 29, 2025

No incidents reported.

Apr 28, 2025
Gate.io: Scheduled Spot Trading Engine Upgrade – 28th April 1600-1630hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 28, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 28th April, 2025.
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on the Gate.io website, here: https://www.gate.io/announcements/article/44694
Apr 28, 07:24 UTC
Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025
Intercom: Major outage – 3Commas Support Chat widget, Emails and Help Center – 25th April 1206-1213hrs UTC
Resolved - This incident has been resolved.
Apr 25, 13:07 UTC
Monitoring - Dear Traders,

Our support provider, Intercom, reported a major outage on April 25th between 12:06 and 12:13 UTC. During this time, all Intercom tools were down, affecting the processing of emails, messages, notifications, and access to the 3Commas Help Center.

At the moment, a fix has been implemented, and the team is monitoring for recovery.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01JSPDFV117N6Z8VPG2W98BMBQ
Apr 25, 12:20 UTC
Apr 24, 2025
3Commas: Support System Issues - 24th April 2107–2118hrs UTC
Resolved - Dear Traders,

Our support system provider, Intercom, reported a full outage on their platform. Due to this outage, you may have experienced an issue while using the 3Commas Support Chat widget and accessing our Help Center on April 24 between 21:07 UTC and 21:18 UTC.

The Intercom team has resolved the incident, and all services are restored to normal functionality.

Thank you for your patience and understanding.

More info can be found here: https://www.intercomstatus.com/us-hosting/incidents/01JSMQ87RS4D9B6N1CW18J1R6P
Apr 24, 21:00 UTC
Gate.io: Scheduled Perpetual Contracts (USDT & BTC Margin) Upgrade – 24th April 1600-1610hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 16:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the USDT & BTC margin perpetual contracts from 16:00 - 16:10 UTC on 24 April, 2025
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on Gate.io website, here: https://www.gate.io/announcements/article/44620
Apr 24, 06:15 UTC
Gemini: REST, FIX and Active Trader API Maintenance – 24th April 0700-0800hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST, FIX and Active Trader APIs will undergo maintenance on April 24, from 07:00 to 08:00 UTC, lasting approximately 60 minutes. Customers may experience brief delays processing events during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/wv34d7kw1r22
Apr 24, 06:11 UTC
Apr 23, 2025
Gemini: REST, FIX and Websockets API Maintenance – 23rd April 2130-2300hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:30 UTC
Scheduled - Dear Gemini Traders,

The Gemini exchange REST, FIX and Websockets APIs will undergo maintenance on April 23, from 21:30 to 23:00 UTC, lasting approximately 90 minutes. Customers may experience brief delays processing events during that period.

Please note that this is a rough estimate and the precise time when services return may change slightly.

More information can be found here: https://status.gemini.com/incidents/d8g3k1cjqxs7
Apr 23, 18:16 UTC
Gate.io: Scheduled Spot Trading Engine Upgrade – 23rd April 1600-1630hrs UTC
Completed - The scheduled maintenance has been completed.
Apr 23, 16:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 16:00 UTC
Scheduled - Dear Traders,

Gate.io have announced scheduled maintenance to upgrade and optimize the spot trading engine at 16:00 – 16:30hrs UTC on 23rd April, 2025.
It is expected that there may be interruptions in trading and inquiries (less than 1 second) during that time.

More information is on the Gate.io website, here: https://www.gate.io/announcements/article/44577
Apr 23, 08:56 UTC
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